DELIVERY INFO, COSTS, & RETURNS
Delivery Info & Costs
Currently we are delivering to South Africa only. We deliver products from brands that come from all corners of the world, to your doorstep. We aim to one day offer this service to the whole of Africa.
Here at Bay-One we like to do things a little differently. When you order an item you can guarantee that the item is genuine and comes directly from an authorized store. When you place an order with us, we consolidate your order at our UK or US hub, following which we will ship out directly to you. This is what allows you to access the latest international goods at the most competitive prices.
Once goods are at your destination country, we will handle all the boring customs and processing and pass it on to our local courier. Your purchases will then be delivered straight to your door. No need to pick up from post office. No need to pay extra duty or landing costs. No fuss.
On occasion we will hold stock locally. These items will be delivered to you in extra quick time as there is no international shipping involved. A local delivery rate will also be applied should your order not contain any items requiring international delivery.
Once we receive your order from the brand/supplier, you can expect to receive your delivery within the next 5 business days.
To ensure that your purchases arrive safely and in perfect condition, we require a signature as proof of delivery for all orders.
Our local courier will contact you via text and email to confirm your delivery date. If the date is not suitable, please respond to re-schedule.
Standard International: R240 (up to 3kg), 8-12 Business Days
Non-Standard International: R95 (per kg above 3), 8-12 Business Days
Local Delivery: R95 (No weight restriction)
These rates are subject to change based on currency fluctuation.
Cancellations, Returns, & Exchanges
You cannot change or amend your order once you have received your order confirmation email.
You can return your item/s up to 14 days after receiving your package.
Notify us within 48 hours to qualify for Bay-One FREE returns service. Please note that your returns will have to be available for collection by our local courier within 3 days of notifying us of your wish to return.
If you are not utilizing our free returns service, you can post your returns to one of our South Africa hubs (located in Johannesburg, Cape Town, Durban, Port Elizabeth, and Bloemfontein), and send us proof of postage within the 14 days. We'll take care of the international return to save you money! Your refund will be credited upon receipt and processing of your item/s. Please contact us for further details.
If your item is faulty, please notify us, so we can arrange a replacement or give you a full refund.